About This Program

Destination Niagara Academy is an online training program created by Destination Niagara USA to help frontline staff, community members, and partners better understand—and better share—everything Niagara Falls USA has to offer.

Become a Niagara Falls USA Ambassador

Here are just a few reasons to complete the program.

  • Gain a deeper understanding of Niagara Falls USA and contribute to promoting and preserving the area's rich history, culture, and attractions.

  • Learn hospitality and communication techniques that can improve personal and professional interactions, and boost confidence in engaging with visitors.

  • Help attract and retain tourists, driving economic growth and supporting local businesses, while fostering a vibrant and welcoming community.

Course curriculum

    1. Student Walkthrough

    2. Welcome to Destination Niagara Academy

    3. Exclusive Ambassador Benefits

    4. Course Objectives

    5. Welcome Survey

    1. Partner Spotlight: Heidi Urban, Platter’s Chocolate Factory

    2. Why Tourism Matters

    3. Partner Spotlight: Frank Strangio, Hotelier

    4. Impact of Tourism: By the Numbers

    5. How Well Do You Know Tourism’s Impact?

    1. Introduction

    2. First Impressions in Tourism

    3. Welcoming International Visitors

    4. Greetings Exercise

    5. The Power of Smile

    6. Crafting Gracious Greetings

    7. Top 5 Questions to Enhance Visitor Experiences

    8. Responding to Challenging Questions

    9. Exploring Authentic Local Life

    10. Conclusion

    1. What is a DMO, and what is Destination Niagara USA?

    2. Meet the Destination Niagara USA Team

    3. Niagara Falls USA Promotional Video

    4. Getting Around the Destination

    5. Things to See & Do

    6. Things To See & Do Challenge

    7. Practical: Things To See & Do

    8. Exercise: Suggest Things to See & Do

    9. Places to Eat & Drink

    10. Practical: Places to Eat & Drink

    11. Exercise: Recommend Places to Eat & Drink

    12. Events & Festivals

    13. Niagara Falls USA Events Calendar

    14. Discussion: Events & Festivals

    1. Let's Stay Connected

    2. Your DNA Diploma

    3. Closing Survey

    4. Congratulations & Key Takeaways

About this course

  • Free
  • 38 lessons
  • 0.5 hours of video content

Discover your potential, starting today

Enroll today