Destination Niagara Academy
An engaging, self-guided course that helps you confidently share and promote Niagara Falls USA.
Here are just a few reasons to complete the program.
Gain a deeper understanding of Niagara Falls USA and contribute to promoting and preserving the area's rich history, culture, and attractions.
Learn hospitality and communication techniques that can improve personal and professional interactions, and boost confidence in engaging with visitors.
Help attract and retain tourists, driving economic growth and supporting local businesses, while fostering a vibrant and welcoming community.
Student Walkthrough
Welcome to Destination Niagara Academy
Exclusive Ambassador Benefits
Course Objectives
Welcome Survey
Partner Spotlight: Heidi Urban, Platter’s Chocolate Factory
Why Tourism Matters
Partner Spotlight: Frank Strangio, Hotelier
Impact of Tourism: By the Numbers
How Well Do You Know Tourism’s Impact?
Introduction
First Impressions in Tourism
Welcoming International Visitors
Greetings Exercise
The Power of Smile
Crafting Gracious Greetings
Top 5 Questions to Enhance Visitor Experiences
Responding to Challenging Questions
Exploring Authentic Local Life
Conclusion
What is a DMO, and what is Destination Niagara USA?
Meet the Destination Niagara USA Team
Niagara Falls USA Promotional Video
Getting Around the Destination
Things to See & Do
Things To See & Do Challenge
Practical: Things To See & Do
Exercise: Suggest Things to See & Do
Places to Eat & Drink
Practical: Places to Eat & Drink
Exercise: Recommend Places to Eat & Drink
Events & Festivals
Niagara Falls USA Events Calendar
Discussion: Events & Festivals
Let's Stay Connected
Your DNA Diploma
Closing Survey
Congratulations & Key Takeaways